INSIDE SALES REPRESENTATIVE

The objective of the Inside Sales Representative is to contribute to a high-performance team to ensure customer satisfaction, quality products and services, on-time delivery, and a safe work environment while reinforcing Wasco’s quality and safety policies.

Wasco is dedicated to the health and safety of its team members. This position requires full-time presence in the building, where many measures are in place to combat the spread of COVID-19. Wasco team members are considered essential workers as Wasco is included in two CISA-defined Critical Infrastructure Workforces (Critical Manufacturing and Defense Industrial Base).

At Wasco, words matter. There is a reason we have “team members” and not employees. When you are part of a team, it’s important to know not only what you are working towards but also what you are working for. An employee has a job and works for a boss. A team member has a role and works towards a purpose. We use what we have, communicate, collaborate, and cooperate. We don’t quit when we hit an obstacle because we believe progress happens one step at a time. The Wasco team is like a family, we respect, encourage and support each other, in good times and hard times. If you can’t laugh at yourself or you can’t stand Tri-Tip, potlucks, and donuts, you don't need to apply.

 

Job Duties:

  • Prime responsibility is to follow up and close inbound Wasco leads

  • Ensure all inbound leads are followed up in a timely manner and all customer questions are answered completely

  • Prepare and provide customers pricing quotes

  • Actively look for ways to increase revenue with assigned customers

  • Develop knowledge of Wasco products/services and customer offers to maximize sales opportunities

  • Collaborate with sales manager and marketing to determine necessary strategic sales approaches

  • Provide website chat-room support

  • Follow up website leads as assigned

  • Assist customers to complete Product Application Worksheets

  • Submit applications for new product ID’s, subject to Technical Sales Manager or Sales Manager approval

  • Interact with Engineering as necessary for specific customer requirements

  • Where necessary, support marketing efforts such as trade shows, exhibits, and other events

  • Prepare internal reports and metrics

  • Complete training and become proficient in Customer Purchase Order Entry and Sales Order Acknowledgement processes, RMA’s, OOR’s

  • Provide back up for Customer Service Representative

  • Enter new customer data and update changes to existing accounts in the corporate CRM/ERP

  • Support and follow up customer service and warranty issues.

  • Appropriately communicate brand identity and corporate position.

  • Ensure all special customer requirements are entered and followed

  • Understand and demonstrate Wasco Core Values

Skills:

  • Ability to convert prospects and close deals

  • Account development,

  • Customer relations skills

  • Time management

  • Verbal and written communication skills

  • Presentation skills

  • Excel-Word proficient

  • Self-motivated with high energy and enthusiasm

General Requirements:

Minimum Education Requirement: GED or equivalent. BS/BA a plus.


Minimum Experience Requirement: Minimum of 5 years sales  or customer service experience in related field or products.

Interested? Apply here!
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2245 A. Street

Santa Maria, CA 93455

Tel: 805-739-2747

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